Retail Curriculum Framework – Retail Operations

Sydney Distance Education High School HSC Course Overview

This course provides students with an opportunity to develop workplace competencies that the retail industry requires for an entry level employee. You will gain skills in customer service, designing and creating displays, sales and marketing and purchasing and managing stock. There is work placement of 35 hours.

Minimise Theft – online links and activities

•  Apply Routine Store Security

•  Video Retail Security

•  Apply Store Procedures to Minimise Theft

•  Assessment Task 1: Minimise Theft

Point of Sale – online links and activities

•  Equipment and Principles

•  Operating Point of Sale Equipment

•  After the Sale

•  Point of Sale Assessment

Interact with Customers – online links and activities

•  Customer Service

•  Handling Customer Complaints

•  Sales Documentation

•  Customers with Special Needs

•  Assessment Task 2: Interacting with Customers

Stock Control – online links and activities

•  Receiving Incoming Goods

•  Prepare and Dispatch Goods

•  Rotate and Reorder Stock

•  Apply Stocktaking Procedures

Balance the Register / Terminal – online links and activities

•  Removing the Takings

•  Reconcile Takings

•  Assessment Task 3: Balancing the Register

Interact with Customers – online links and activities

•  Respond to Customer Enquiries

•  Respond to Customer Complaints

•  Approach the Customer

•  Determine the Customer Needs

•  Convert Features to Benefits and Responding to Objections

•  Closing and Maximising Sales

Sell Products and Services –online links and activities

•  Advise on products and Services

•  Recommend Specialise Products

•  Merchandise Products

•  Workplace Learning

•  Assessment Task 4: Trial HSC Examination